Stress Management & Customer Care

Start Date: 2023-03-13 End Date: 2023-03-17

Scheduled Dates:

    13-17 March 2023

    16-20 October 2023

Venue:                     Windhoek, Namibia

Duration:                 5 days

Course Fee:            USD 1700.00

Course Description

Stress is actually good because it inspires one to meet life’s challenges. However, too much ongoing stress causes an almost continuous activation of one’s body’s stress-response system. On the other hand, customer support should not be an afterthought. Happy customers come from excellent service and are best advocates even better than most talented marketers. Stressed people will not serve customers professionally and satisfy them.

This training enhances the following:

• Adaptability / Flexibility
• Analytical Thinking
• Client Service
• Conflict Resolution
• Dealing with Difficult Situations
• Emotional Intelligence
• Customer Management Excellence

The Aims of the Course

The course aims to:

• Develop skills required to deliver an incredible customer experience.
• Provide practical tips and techniques to help you achieve better results and health through the effective management of distress.

Course Objectives

By the end of this training, delegates should be able to:

• Define stress and recognise the signs of stress.
• Identified the costs and benefits of dealing with stress.
• Develop proactive responses to stressful situations.
• Use coping tips for managing stress both on and off the job.
• Understand and meet customer needs, exceed their expectations, and create a truly positive customer experience
• Manage irate customers in a professional, confident, and calm manner that reduces conflict.
• Deal better with situations and actions that cannot be changed.

Target Group

• Managers
• Supervisors
• Secretaries,
• Personal Assistants,
• Junior & Middle Managers
• Salespeople.
• Front office Personnel