Customer-Focused Selling Strategies

Start Date: 2023-02-20 End Date: 2023-02-24

Scheduled Dates:

    20-24 February 2023

    24-28 July 2023

Venue:                     Windhoek, Namibia

Duration:                 5 days

Course Fee:            USD 1700.00

Course Description

The rapidly advancement in technologies and competitive environment have transformed the business landscape in a way that requires creative thinking and innovation with respect to traditional sales and marketing methods. Developing strong customer-focused relationships is critically important for promoting sustained revenue growth in a difficult and demanding marketplace. Unfortunately, marketing investment is wasted if valuable prospects are contacted by salespeople who cannot present themselves, their products, or their organisation in a professional manner. This interactive training is blue ocean designed to close this gap through equipping delegates with the communication skills, persuasion strategies, and negotiation techniques required to overcome objections, close sales, and improve customer service.

The Aims of the Course

The course aims to:

• Provide delegates with skills and knowledge to develop strong and sustainable customer-focused relationships.

Course Objectives

By the end of this training, delegates should be able to:

• Describe the importance of the leader as a role model for customer service excellence.
• Design a realistic and challenging customer service employee-training programme.
• Create an action plan, which prioritizes the maximization of selling effectiveness.
• Use a customer-focused selling approach to close more sales in less time.
• Proactively manage key-account customers to promote additional sales.

Target Group

• Sales and Marketing Managers
• Territory and Key Account Sales Representatives
• Inside and Outside Sales Representatives
• Sales Support Team Members