Protocol, Ethics & Etiquette Management

Start Date: 2023-03-13 End Date: 2023-03-17

Scheduled Dates:

                                   13-17 March 2023

                                   16-20 October 2023

Venue:                        Windhoek, Namibia

Duration:                    5 days

Course Fee:               USD 1700.00

Course Description

Etiquette, ethics and protocol are three aspects of organisational culture that influence directly on organisational performance: failure to manage them well leads to poor organisational performance. Business etiquette is about building relationships with other people and not about rules and regulations. It is related to providing basic social comfort and creating an environment through effective and improved communication. Etiquette is a collective term for a set of norms and conventions that govern social behaviour and is required in societal relations. Good business etiquette improve organisational culture and have a profound impact on the success and growth of the organisation.

The Aims of the Course

The course aims to:

• Provide participants with skill for high etiquette and protocol regimes.
• Share with participants with the strategies for integrating the high etiquette values and good protocol practices in their organisations.

Course Objectives

By the end of this training, delegates should be able to:

• Define professional behaviour according to employer, customer, co-worker, and other stakeholder expectations.
• Explain the importance of ethics as part of the persuasion process.
• Present themselves, and their organisations, with confidence.
• Demonstrate a general knowledge of basic principles of workplace industrial relations, ethics and goals and objectives.

Target Group

• Managers
• Supervisors
• Secretaries,
• Personal Assistants,
• Junior & Middle Managers
• Salespeople.
• Front office Personnel