Business Relationship Management

Start Date: 2023-08-21 End Date: 2023-08-25

Scheduled Dates:

     21-25 August 2023

     4-8 December 2023

Venue:                      Windhoek, Namibia

Duration:                  5 days

Course Fee:             USD 1700.00

Course Description

The growth and prosperity of any organisation depends on its relationship with its publics and environment, which includes suppliers, partners and, customers. The fundamental understanding of business relations management is significant for every Manager to ensure success and attainment of long-term strategical goals and objectives. Nevertheless, this course is designed to provide a solid baseline level of knowledge in effective Business Process Management. In other words, this course provides the “why” and the “what” – “why” business relationship management is important to your organization and “what” a BRM capability does do to add value to your organization.

The Aims of the Course

The course aims to:

• Provide sufficient knowledge and understanding of the Business Relationship Management (BRM), its role and assess organizational capability to entrench effective BRM. 

Course Objectives

By the end of this training, delegates should be able to:

• The characteristics of the BRM role.
• What it means to perform as a strategic partner, contributing to business strategy formulation and shaping business demand for the provider’s services.
• The use of Portfolio Management disciplines and techniques to maximize realized business value.
• Business Transition Management and the conditions for successful change programs to minimize value leakage.
• The BRM role in Service Management and alignment of services and service levels with business needs.
• The principles of effective and persuasive communication.
• Understanding of what it means to perform as a trusted advisor, contributing to business strategy formulation and shaping business demand for the provider's services
• Understanding of how Portfolio Management disciplines and techniques are used to maximize and realise business value
• Understanding of how Business Transition Management and the conditions for successful change programs that minimize 'value leakage'
• Understanding of how the BRM role in Service Management and how to align services and service levels with business needs
• Understand the importance of how to communicate effectively and persuasively

Target Group

• Project Managers,
• Supervisors,
• Executives,
• Consultants,
• Business Relationship Managers,
• Other Organisational Leaders